Gina Stewart

18863 146^th Street NW, Elk River, MN 55330

(763) 441-8782 (Home)  (763) 228-6003 (Cell)

Email:  ginastewart@charter.net

 

Professional Summary

Experienced and knowledgeable Information Technology Professional pursuing further training and acquiring skills within a technology support role.  Works well independently, or in a group setting providing all facets of computer help desk support such as trouble-shooting, installations, and maintenance.  Efficient at providing customer and end-user help desk support.

 

Operating Systems

·               Windows 95/98/2000/XP/2007/2010, NT	·               Microsoft Exchange
·               DOS	·               TCP/IP
·               Unix	·               ERP
·               Active Directory	·               ERP - NetSuite

 

Hardware: 

·               IBM compatible PCs

·               Ethernet

·               Cisco Routers and Switches

·               Video & Sound Cards

·               CD-Rom and DVD Drives

·               Some High End Printing Systems

·               Desktops/Laptops/Tablets/PDA’s

·               Cellphones

·               Laptop Batteries

 

Technical Skills:

·               Experience with adding/removing computer hardware

·               Experience with computer hardware support and troubleshooting

·               Experience with configuring and troubleshooting Microsoft Office 2007 and 2010 applications

·               Experience with connecting Microsoft Office Outlook 2007 and 2010 to Microsoft Exchange

·               Understanding of help desk metrics, prioritizing issues, and methods of providing support

·               Experience with ticketing systems using BMC Track It! and Foot Prints

·               Experience with Windows operating system networking

·               Experience with TCP/IP

·               Knowledge of networking hardware and devices, including switches and routers

·               Experience with VPN configurations Windows operating systems

·               Experience with supporting and configuring Windows XP and Windows 7 in an Active Directory environment

·               Knowledge of capturing and deploying Windows 7 images using Microsoft imaging and deployment technologies

·               Experience with troubleshooting network connectivity on Windows 7

·               Experience with supporting application compatibility on Windows 7

·               Experience with configuring and troubleshooting NTFS and Share permissions

·               Experience with installing and configuring Windows Server 2008

·               Experience with installing and supporting Active Directory

·               Experience with Microsoft DNS and DHCP

·               Experience with data backup and restoration procedures

·               Experience with configuring and supporting security of shared folders and printers

·               Experience with System Center 2012 Configuration Manager (SCCM)

·               Experience with Lync, Log-Me-In 123, GOTO Meetings, Bomgar, and Team Viewer for remote connections

·               Experience with Request Manager, ITSM,BMC Remedy IT Service Management, Workstation Information 2012, and Kinetic

·               Experience utilizing Microsoft Exchange Server

·               Experience with project coordination

 

Experience:

 

Robert Half Technology – TailWind Voice & Data, Plymouth, MN           September 2014 – Present

Project Coordinator – Coordinating of projects for large customers doing office moves or upgrades of internal voice and data systems; ensure projects are delivered on time, striving to exceed customer expectations; effectively communicate dependencies and project status to customers and others as required; manage change in scope, identifying potential issues and communicate solutions to customer; schedule and coordinate all aspects of the project work plan from pre-installation surveys, installations service calls and customer follow ups as appropriate; and answering calls within a call center.             

 

TekSystems, Minneapolis, MN - Thrivent Financial       May 2014 – September 2014

Operations Support Analyst Tech - Support 200 end users. Provided second level desk side troubleshooting and support, PC asset management, staging and deployment of PC’s, hands on troubleshooting, imaging laptops and desktops.              Setup user accounts utilizing Microsoft Exchange.             

 

Robert Half Technology - Medivators, Inc., Plymouth, MN    March 2014-April 2014

PC Technical Analyst - Responsible for end user support for PC hardware, network connections, and desktop software; customer service and support for internal users; provided installation, maintenance and end user support for workstations, printers, phones, and other technology; provided network support, including password resets and account unlocks; solid understanding of desktop and laptop hardware architecture, and the ability to support all aspects of the workstation computing environment; provided support for desktop operating systems for user desktop software; maintains inventory of parts and supplies.

 

Robert Half Technology - Stinson Leonard Street, Minneapolis, MN    December 2013-February 2014

Technologist End User Support Associate - 90% phones, with the occasional walk up, supporting 435 end users. Support the MS Application suite – primarily Word, Excel and Outlook, as well as FileSite, and other proprietary applications. Troubleshooting issues, provide network connectivity support, and participated in some projects.  Set up users on Microsoft exchange server for accessing email and other applications.

 

Robert Half Technology - Chamilia, Minneapolis, MN     October 2013-December 2013

PC Technical Analyst - Provided day to day PC support, finished moving PC’s to their new location, take down of a room of switches, and did some account set ups, server reboots, and incoming ticketing, Set up users on Microsoft Exchange Server.

 

Robert Half Technology - Faegre Baker Daniels LLP, Minneapolis, MN                  September 2013-October 2013

Field Desktop Engineer – Windows XP to Windows 7 Migration Project; Active Directory Migration Project; worked alongside a migration team to efficiently migrate workstations from Windows XP to Windows 7 and another migration team to help ensure the smooth transfer of workstations to new domain by overseeing field operations, resulting in an efficient and productive fast-paced environment

 

Robert Half Technology - CCC Technologies - Osseo, MN                                              July 2013

Desktop experience providing remote support and troubleshooting, ability to set up shared printers, experience with terminal services and thin computing experience.  Migrated several sites to one data center, unjoining computers and removing from the domain, creating generic users, migrating files to USB drives; and reformatting computers.

 

Progressive Consulting Engineers, Brooklyn Center, MN    May 2002-November 2012

Administrative Assistant/IT Specialist - Answered phones; coordinated travel arrangements; managed calendars; prepared presentations, spreadsheets, and correspondence.  Set up, configured and installed new computers, laptops, printers, fax machines, etc.; Assisted users with hardware, software and network issues; maintained all hardware and coordinated with vendors to resolve all technical issue for desktops, laptops, printers, and software as well as monitor all computer systems and associated peripheral equipment. Designed, created and maintained company website; Installed and updated issues with AutoCAD, Civil 3D, Water CAD, Micro Station licenses to maintain industry standards. 

 

EDUCATION & TRAINING

Concordia University, St. Paul, MN -Bachelor of Arts in Information Technology Management ▪ GPA 4.0 ▪ Summa cum Laude ▪ 2007

 

Courses included: IT Strategic Planning; Systems Analysis & Software Development; Database Management Systems; Information Support Functions; Network & Communication Technologies; and, Operating Systems

 

North Hennepin Community College, Brooklyn Center, MN - Associate of Science in Business Management

 

Rasmussen Business College, St. Cloud, MN - Word Processing Specialist